Frequently Asked Questions

Our dedicated client services team is available to assist you Monday through Friday, excluding major holidays. You may write to us at info@yourstore.com.

Please visit our Stores page for location details and store hours.

Yes! We offer a rewards program for our customers. Sign up on our website to start earning points on every purchase.

Care instructions can be found on the product page under the "Materials & Care" tab, as well as on the garment's care label.

Size guides and fit details are available on each product page. For further assistance, please write to us at info@yourstore.com.

We stand behind the quality of our products. Our items come with a 1-year warranty covering manufacturing defects. This does not cover damage resulting from normal wear and tear. A proof of purchase is required for all warranty claims.

We are committed to responsible sourcing and production practices. Learn more about our sustainability efforts on our Sustainability page.

For the protection of the cardholder, we are unable to make any edits or cancellations to an order once it is placed. Please contact us immediately at info@yourstore.com and we will do our best to assist.

You may add your contact details to our waitlist on the product page to be notified if and when the item becomes available again.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can also track your order through your account page.

Payment is taken at the time an order is placed.

We accept all major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, Shop Pay, Apple Pay, and store gift cards.

Absolutely. Our store is secured with SSL encryption and all transactions are processed through Shopify's secure payment system. We never store your full card details.

Yes, we offer installment payment options through Shop Pay. You can select this at checkout to split your payment into 4 interest-free installments.

Orders are typically processed within 1–2 business days of being placed. Please note that processing times are separate from shipping times.

We offer complimentary standard shipping on all domestic orders over $[X]. International shipping rates vary by destination and are calculated at checkout.

Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by destination. Any applicable duties and taxes are the responsibility of the recipient.

We are unable to ship to P.O. box addresses. Please provide a street address at checkout.

Items are eligible for return within 14 days of the delivery date in unused, unworn, unwashed, unaltered, and undamaged condition with all original tags attached. Final sale items are not eligible for return.

Please visit our Returns Portal to initiate a return. You will need your order number and the email address used at checkout.

Following inspection and acceptance of your return, you will receive a confirmation email. Please allow up to 10 business days for a refund to be processed to your original payment method.

Yes, we offer exchanges on domestic orders. Please initiate an exchange through our Returns Portal within 14 days of receiving your order.