- Product Care 101
- Corporate Group Sales
- Social Ambassadors
- Repair Service Guide
- Order Tracking
- Returns and Exchanges
- 365 Days Extended Returns
- Terms and Conditions
- Membership Terms and Conditions
Need to make a return? You have 14 days to return or exchange unused, unwashed styles or to request a refund. After 14 days you can return your unused item for store credit or an exchange within 365 days. We partner with Happy Returns, a trusted third-party, easy, contactless returns and exchanges.* Start your return online to receive a label, locate a Return Bar near you—and you’re ready to go. Quick and seamless, just like that.Start a return
How long do I have to return my items?
If needed, you have 14 days to return or exchange unused, unwashed styles for a full refund. Baxter Wood's gift cards are not returnable or refundable, nor are any promotional or final sale items. We partner with Happy Returns to make returns and exchanges easy. All you need is your QR code and your unused, unwashed items. Simply start your return online, head to a Return Bar near you and you’ll be done in less than a minute.
Footwear: We know you need to try them on for fit and comfort, but make sure to only wear them on clean floors inside (and never outside, if you plan to return them). We cannot accept any shoes that have been worn, washed or altered in any way. All items must be returned unworn and unwashed.
Outerwear: All items must be returned unworn and unwashed. The product tag must also be attached to the coat in order to return it.
What is your 365 days extended returns policy?
All Day, All Week, All Year. We accept returns within 365 days of your purchase for a full value store credit. All return items must be unworn, unwashed and undamaged with original tags still intact.
If you prefer to exchange your goods or return by mail, click here. Note: a $9 flat-rate fee per return package will be deducted from your store credit value.
If you would like to exchange your item, no return fee will be charged. Just fill out the exchange columns on your packing slip and we’ll be happy to send you a replacement.
If items arrived damaged or the incorrect item was sent, please contact us via text at 312-380-9188 and we will rectify the situation free of charge.
How do I return/exchange my order?
If needed, you have 14 days to return or exchange unused, unwashed styles. * Please note that all items will need to have their product tags attached.
*Excludes items listed as final sale.
We partner with Happy Returns to offer safe, contactless and sustainable returns and exchanges.
With over 2600 drop-off locations nationwide, Happy Returns makes returns and exchanges easy. All you need is your shipping label and your unused, unwashed items in their original packaging.
Start a return online to receive a shipping label. Find a Return Bar closest to you and drop your unused, unwashed items off. All done! Your refund or exchange will be initiated as soon as the parcel is delivered to us.
When will I receive my refund ?
Once we have checked the condition of the returned items, we will send you an e-mail to inform you about the refund of your order. Remember, the refund will be made via the same payment method used to purchase the item and depending on your bank, this can vary from 3 to 12 working days from when we receive your return in our warehouses.
In-person purchases at pop-ups
Products purchased by customers in-person at pop-up events cannot be returned. However, these products can be exchanged or returned for store credit. Shipping cost of the responsibility of the client.