FAQ
Our Client Service team is available to assist you Monday through Friday, excluding major holidays. You may write to us at info@baxterwood.com, chat with Client Service, or use our contact page.
Please visit our Stockists page for locations and store hours.
Yes! We offer a rewards program for our customers. Sign up on our website to start earning points on every purchase.
Care instructions can be found on each product page under the "Product Care" tab, as well as on the garment's care label. For more guidance, see our Product Care 101 page.
Select "Find your size" on any product page for our size guide, fit details and a size recommendation. For further assistance, please write to us at info@baxterwood.com.
We stand behind the quality of our products. Our items come with a 2-year warranty covering manufacturing defects. This does not cover damage resulting from normal wear and tear. A proof of purchase is required for all warranty claims.
We are committed to responsible sourcing and production practices. Learn more about our sustainability efforts on our Sustainability page.
For the protection of the cardholder, we are unable to make any edits or cancellations to an order once it is placed. Please contact us immediately at info@baxterwood.com and we will do our best to assist.
You may add your contact details to our waitlist on the product page to be notified if and when the item becomes available again.
Once your order has shipped, you will receive a confirmation email with a tracking number. You can also track your order through your account page.
Payment is taken at the time an order is placed.
We accept Visa, Mastercard, American Express, Discover and Diners Club, as well as PayPal, Shop Pay, Apple Pay, Google Pay, Amazon Pay and store gift cards.
Absolutely. Our store is secured with SSL encryption and all transactions are processed through Shopify's secure payment system. We never store your full card details.
Yes, we offer installment payment options through Shop Pay. You can select this at checkout to split your payment into 4 interest-free installments.
Orders placed before 12:00 PM (EST) are shipped the same day. Once shipped, delivery takes:
Standard Shipping: 3–5 business days
Expedited Shipping: 2 business days
Overnight Shipping: 1 business day
During high season and sale, delivery might take a little longer.
We offer free standard shipping on all domestic orders over $100. Expedited and overnight rates, and international shipping rates, are calculated at checkout.
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by destination. Any applicable duties and taxes are the responsibility of the recipient.
We are unable to ship to P.O. box addresses. Please provide a street address at checkout.
Items are eligible for return within 21 days of the delivery date in unused, unworn, unwashed, unaltered, and undamaged condition with all original tags attached, including "Do Not Remove" tags. Final sale items are not eligible for return. Approved returns are subject to a 10% handling deduction. See our Exchanges & Returns page for full details.
Please visit our Returns Portal to initiate a return. Sign in with the email address used at checkout to see your orders and request a return.
Following inspection and acceptance of your return, you will receive a confirmation email. Please allow up to 10 business days for a refund to be processed to your original payment method.
Yes, we offer free exchanges on domestic orders. Please initiate an exchange through our Returns Portal within 21 days of receiving your order.