FAQ

We are dedicated to manufacturing shoes according to the highest environmental standards. That’s why we use materials such as natural rubber and 100% cotton and linen. These materials allow us to produce ecological footwear of the highest quality.

Much of Baxter Wood's products are vegan. All products that are vegan (PETA approved) have the symbol vegan (PETA approved) in the product description.

Yes, we produce from certified materials.

You will find the composition of our boots and raincoats in the description of the products. We are constantly working on all information.

Currently, our items are sold solely through Baxter Wood Company online store

The bulk of our items are produced in Asia. Our factories are strategically picked based on the proximity to the largest natural rubber farms on the planet, and highest producing PET(recycled plastic to polyester) factories.

The full text can be found here.

We ship all domestic orders through USPS. Standard shipping leaves our Indianapolis warehouse within 48 hours, and typically arrives within 8 business days. Expedited orders are processed the same day for orders placed before 12 pm EST, or the following day if placed after 12 pm EST, and typically arrive in 2-3 days via USPS Priority Mail. Orders placed over the weekend and major holidays are fulfilled the next business day. Please note that orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.

COVID-19 Note: We have seen frequent shipping delays after packages leave our warehouse. Please allow up to 15 days of shipping time should you see any issues with tracking.

You can track your package by clicking “track my order” in your shipping confirmation email. It will take a day or two for your tracking information to populate.

We currently ship within the United States and the following international countries: Australia, Austria, Canada, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, The Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Spain, Sweden, Switzerland and the United Kingdom.

International taxes, border clearance fees, tariffs and value-added tax (VAT) will be calculated into your final order total during checkout. They are based on the individual product's country of origin and the classification of that merchandise and calculated by our shipper in accordance with the destination country’s tax regulations. No further fees will be charged at the time of delivery.

For online orders, if you receive a damaged, defective or incorrect item, reach out to us at help@baxterwood.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take it from there!

If you see an error in your shipping address or want to modify/cancel your order, please email us at help@baxterwood.com as soon as possible and we'll try our best to help out. We fulfill our orders as quickly as possible and cannot promise that we’ll be able to stop your package from being sent out in time to change the address or cancel.

Please take a look at your tracking number to make sure there wasn't a delay before reaching out to us at help@baxterwood.com. Please also check with your neighbors to see if they may have accidentally picked up your package.

All Day, All Week, All Year. We accept returns within 30 days of your purchase for a full refund. All return items must be unworn, unwashed and undamaged with original tags still intact. Return shipping is the cost of the customer.

All items are inspected upon receipt to identify potential misuse or abuse of our return policies, and any item in unsuitable condition will be sent back to you. We do not provide complimentary return shipping. For international shipping, US. Customs duties and taxes are non-refundable through Baxter Wood. There is a fixed $9 handling fee for all returned products that are not exchanged.

We accept exchanges for the same item in a different size or color. If you’d like to purchase a different item, you may return the original item in accordance with our return policy and place a new order or message our Customer Experience team for support at help@baxterwood.com

The above applies to all purchases excluding special events, where return policy will be indicated on your receipt.

Use the Return/Exchange form and we can provide a pre-paid return label, the cost of which will be deducted from your refund. Send the items back using the pre-paid return label with the form clearly filled out enclosed. Drop your package off to your local USPS store and we’ll take care of the rest.

You will receive a confirmation email when your return has been processed or when your exchange ships.

At this time, we are unable to cover the cost of return shipping on international orders. To initiate an international return, please contact us at Here

Returns are typically processed within 3-5 days of their arrival at our warehouse. You will receive a refund receipt via email when your refund is processed. Refunds are generally posted to bank accounts within 2-3 business days.
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Please take note of your tracking info so you can track the status of your return package.

Once your package is received, exchanges are processed and shipped within 2-4 days. You will receive a confirmation email with new tracking information enclosed as soon as your exchange item ships. We waive the processing handling fee of $9 during product exchanges.

Sezzle is a service that offers you the ability to make purchases now and pay for them in four equal installments, due every two weeks, without any interest. The first installment payment is made at the time of purchase.

To use Sezzle, just shop our website like you normally would and checkout as usual. At checkout, choose Sezzle as your payment method. You will be directed to the Sezzle website to register and provide payment details (Visa or Mastercard). If you’ve used Sezzle before, just log into your Sezzle account. Then complete your order – easy! Sezzle is only eligible on orders between 35.00 USD and 1,000.00 USD. Sezzle can’t be used towards gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately. Once Sezzle has approved an order, the order details and order value cannot be changed. If items are not in stock or cannot be fulfilled, a refund is issued for them. Sezzle does not support adding items or changing the shipping address for orders that have already been placed. Customers need to place a new order for additional items.

You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify.Your payment schedule will be emailed to you. If you fail to make a payment, you will be charged a late fee of $8 with an additional $8 fee added after 7 days if payment is still unpaid, but the late fees will not exceed 25% of the total order.

For more information, visit Sezzle’s FAQ page. If you have a question about your Sezzle account, please contact the Sezzle toll-free customer support line at (888) 540-1867 or use the contact form.

Sezzle returns follow our standard return process. Refunds on orders placed using Sezzle will first be refunded from Baxter Wood Company to Sezzle, and then to you. We cannot provide refunds in the form of cash or store credit.

Sizing varies between styles. Check out our "Size Guide” with detailed product measurements on each product page. Additional fit information is included in the product description and details. If you have any sizing or fit questions, please reach out to us at style@baxterwood.com and one of our stylists will assist you.

Our raincoats are currently a straight cut silhouette, however we are working on designs for A-line fits.

Our products are only available on baxterwood.com. However, we do accept bulk orders on a case by case basis. Email us at help@baxterwood.com.