COVID-19 Note: We have seen frequent shipping delays after packages leave our warehouse. Please allow up to 15 days of shipping time should you see any issues with tracking.
All items are inspected upon receipt to identify potential misuse or abuse of our return policies, and any item in unsuitable condition will be sent back to you. We do not provide complimentary return shipping. For international shipping, US. Customs duties and taxes are non-refundable through Baxter Wood. There is a fixed $9 handling fee for all returned products that are not exchanged.
The above applies to all purchases excluding special events, where return policy will be indicated on your receipt.
You will receive a confirmation email when your return has been processed or when your exchange ships.
At this time, we are unable to cover the cost of return shipping on international orders. To initiate an international return, please contact us at Here
Please take note of your tracking info so you can track the status of your return package.
You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify.Your payment schedule will be emailed to you. If you fail to make a payment, you will be charged a late fee of $8 with an additional $8 fee added after 7 days if payment is still unpaid, but the late fees will not exceed 25% of the total order.
For more information, visit Sezzle’s FAQ page. If you have a question about your Sezzle account, please contact the Sezzle toll-free customer support line at (888) 540-1867 or use the contact form.