Exchanges and Returns

Need to make a return? You have 30 days to return or exchange unused, unwashed styles or to request a refund. After 30 days you can return your unused item for store credit. * Start your return online to receive a label.

Start an Exchange or Return

or Contact Support (info@baxterwood.com)

Please email us at info@baxterwood.com

What is your return policy?

Items are eligible for return within 30 days of the delivery date in unused, unworn, unwashed, unaltered, and undamaged condition with all original tags attached. Final sale items are not eligible for return.

How do I initiate a return?

You have 30 days from delivery to return or exchange any unused, unwashed item or to request a refund. After 30 days, unused items may be returned for store credit.

Start an Exchange or Return

For additional help, contact us at info@baxterwood.com.

When will I receive a refund?

Once your return has been received and inspected, you will receive a confirmation email. Please allow up to 10 business days for the refund to be processed to your original payment method.

Do you offer exchanges?

Yes, we offer exchanges on domestic orders. Please initiate an exchange within 30 days of receiving your order by visiting our Returns Portal or contacting us at info@baxterwood.com.

What is your pop-up event return & exchange policy?

All purchases made at our pop-up events are final sale and are not eligible for returns or refunds. Due to the nature of our venue agreements, we are unable to accommodate return transactions for event purchases.

However, we do offer exchanges on pop-up event purchases. If you'd like to exchange an item, please reach out to us at info@baxterwood.com within 30 days of your purchase and we'll be happy to assist.