Ordered 2 X coats delivered to the UK. One for my partner and one for myself. The one for me didn't fit and so I emailed and Kofe emailed back almost immediately and offered to change the size free of charge. I also decided I preferred the coat in another colour (although later realised I did prefer the initial choice but decided not to create anymore hassle as I had changed my mind about 3x times!) And so they organised the change.
I had to pay for the delivery return which is understandable as it is international shipping. I think there were some issues with shipping my return, but they rely on trust and good will and organised my delivery ASAP. This was hugely appreciated.
Great quality coat and very cosy i've just worn it in a rain storm!
The only minor points I'd add is the pockets do get a bit wet and i'd also probably prefer a zip over buttons to really keep the rain out.
A style point, with the black coat, it would be good to have the option of having the buttons in silver or black (the buttons on the navy coat at black).
Thanks again guys and best of luck.